Clearwater Spas list of frequently asked questions (FAQ’s) and answers is meant to assist you. Whether you already have a Clearwater Spa, or you are considering purchasing a new model, you may have some questions. We hope that you will enjoy many years of hydrotherapy relaxation and enjoyment with your new Clearwater Spa.
You can register your warranty here.
Clearwater Spas meets and exceeds all requirements for portable spas worldwide. Energy efficiency, safety, quality and reliability are paramount with every spa we build.
Independent customer chosen quality excellence certification.
Product Innovation of the Year
Bayer Science Corporation, 2006
Awarded Product Innovation of the Year for RIM System Cabinets by Bayer Science Corporation.
Top 10 Product Award
Awarded one of the top 10 products by poolandspa.com
5-Star Best of Class
Awarded 5-Star Best of Class rating for brand excellence by poolandspa.com
Check for blown fuses, burn marks or signs of tampering in the box. Power down the spa, and reset the GFCI. If problem persists, contact customer service for tech support. Visit Product Resources to download the full manual.
Check which mode you are in: rest or ready. See ‘Topside Control’ section in your spa manual.
CLEAR is a state of the art water management that is a Clearwater exclusive, combines four of the best technologies available to provide you the best fresh water experience. Natural water that just feels better.
CLEAR helps eliminate red eyes, dry itchy skin, bleached out swimsuits, and the odor of chemicals. This system essentially transforms your spa into an oasis of mineral pure water.
Draining The Spa
Detailed instructions how to drain your spa are located towards the back section of your spa manual accompanying your spa.
We recommend that you drain and clean your spa no less than 3 or 4 times per year, depending on how frequently you use it and how well you maintain your water.
Note: Cabinet styles may vary.
The drain is located in the lower right hand corner of the cabinet under the topside control panel. This position is the innermost closed position.
Using your hand, pull and slide out the drain plug to the outermost extended closed position.
In the outermost extended closed position, unscrew the cap. Water should not drain out in this position.
Screw on a garden hose. Place the other end of the hose in the area you want the water to drain to.
Once the hose is in place, push in the hose/drain valve half way in to the middle ‘open drain position’ and drain your spa. *Note: if you push it in all the way to the innermost closed position, the water will not drain.
When you are done draining your spa, reverse these steps to close the drain, screw on the cap and push in the valve to the innermost closed position.
Filling your spa through the filter chamber
Detailed instructions how to fill your spa are located towards the back section of your spa manual accompanying your spa.
Before you begin to fill your spa, it is advisable to have your water tested for hardness (water rich in calcium and mineral content). Wells usually contain harder water than urban water supplies. Mineral and metal imbalances in your water can shorten the life of the equipment in your spa. Contact your local dealer for proper water analysis.
We recommend that you purchase a high quality “Water Test Kit” for checking pH and sanitizer levels. Test the water daily until your “user load” is determined. Make sure there is no dirt or sediment at the bottom of the tub and that there is nothing inside the filter compartment before filling with water. Filling the spa through the filter housing will help to prevent air locks (trapped pockets of air) in pumps on start up.
Identify your filter housing and fill as shown in photos above:
Place your garden hose into the filter housing. This will ensure that air bubbles are removed from the lines while you fill the spa.
Turn the water on so that most of the water enters through the filter chamber.
Fill the water to the proper level – half way up the filter housing, just below the head pillow or just under the neck jets as shown in pictures above.
CEC certified for energy efficiency. All Clearwater Spas are among the most energy efficient in the world and are certified to the California Energy Commission’s (CEC) energy standards – the most stringent energy standards in the U.S.A.
RTB insulation is the best. Clearwater Spas uses rigid Reflective Thermal Barrier (RTB) insulation panels with reflective foil on both sides. These panels are used in the cabinet walls and elevated floor system. Our RTB insulation system not only insulates, it also recycles and reflects the heat from the internal equipment keeping the cabinet warm and dry.
Spray foam-free and worry-free. With an insulation R-20 value, the RTB insulation system provides a more energy efficient system that reduces your energy costs. RTB insulation contains natural salt borates which are undesirable to insects and rodents. Removable cabinet service panels on all sides provide for easy upgrades and maintenance. Other brands using spray foam are messy and costly to service.
We are located in the beautiful and green Pacific Northwest in Arlington, Washington. Clearwater Spas is one of the largest manufacturers of premium spas in the Northwest. Our brand new modern 60,000 sq ft plant in Arlington opened its doors in the beginning of 2021.
You may download product owner’s manual in Resources. This link is also provided at the top right side of this website.
U.S. & CANADA
SHELL | PILLAR SUPPORTS | FLOOR SYSTEM | RIM CABINET INTEGRITY
Clearwater Spa structures are warranted against water loss occurring from defects in material or workmanship for 20 years from the original purchase date. Clearwater Spas warrants the spa shell interior surface against blistering, cracking and delamination for 20 years from the original purchase date.
PLUMBING | OPERATING EQUIPMENT
Clearwater Spas warrants the operating equipment and plumbing against defects in workmanship for five years from the original purchase date.
(Europe: 10 year Structural / 3 year Equipment Warranty)
(*Warranties differ for Swim Spa and Lite Series)