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FAQ’s

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Frequently Asked Questions

Clearwater Spas list of frequently asked questions (FAQ’s) and answers is meant to assist you.  Whether you already have a Clearwater Spa, or you are considering purchasing a new model, you may have some questions.  We hope that you will enjoy many years of hydrotherapy relaxation and enjoyment with your new Clearwater Spa.

You can register your product under Warranty Registration.

Clearwater Spas meets and exceeds all requirements for portable spas worldwide. Energy efficiency, safety, quality and reliability are paramount with every spa we build.

Spa Certified
Tradecertified.com

Independent customer chosen quality excellence certification.

Product Innovation of the Year
Bayer Science Corporation, 2006

Awarded Product Innovation of the Year for RIM System Cabinets by Bayer Science Corporation.

Top 10 Product Award
PoolandSpa.com

Awarded one of the top 10 products by poolandspa.com

5-Star Best of Class
Tradecertified.com

Awarded 5-Star Best of Class rating for brand excellence by poolandspa.com

Check for blown fuses, burn marks or signs of tampering in the box. Power down the spa, and reset the GFCI. If problem persists, contact customer service for tech support. Visit Product Resources to download the full manual.

Check which mode you are in: rest or ready.  See ‘Topside Control’ section in your spa manual.

Total Purity System (TPS) is a self-sanitizing system which represents the apex of spa cleaning technology and is designed to cover the broadest spectrum of contaminants, of any system. No chemicals*,  just pure, clean water.

Learn more

Draining The Spa

Detailed instructions how to drain your spa are located towards the back section of your spa manual accompanying your spa.

We recommend that you drain and clean your spa no more than 3 or 4 times per year, depending on how frequently you use it and how well you maintain your water. In most cases this simple process will only take about an hour to accomplish.

Note: Cabinet styles may vary.

Drain Location:

The drain is located in the lower right hand corner of the cabinet under the topside control panel. This position is the innermost closed position.

Step 1:

Using your hand, pull and slide out the drain plug to the outermost extended closed position.

Step 2:

In the outermost extended closed position, unscrew the cap. Water should not drain out in this position.

Step 3:

Screw on a garden hose. Place the other end of the hose in the area you want the water to drain to.

Step 4:

Once the hose is in place, push in the hose/drain valve half way in to the middle ‘open drain position’ and drain your spa. *Note: if you push it in all the way to the innermost closed position, the water will not drain.

Step 5:

When you are done draining your spa, reverse these steps to close the drain, screw on the cap and push in the valve to the innermost closed position.

Filling your spa through the filter chamber

Detailed instructions how to fill your spa are located towards the back section of your spa manual accompanying your spa.

Before you begin to fill your spa, it is advisable to have your water tested for hardness (water rich in calcium and mineral content).  Wells usually contain harder water than urban water supplies.  Mineral and metal imbalances in your water can shorten the life of the equipment in your spa. Contact your local dealer for proper water analysis.

We recommend that you purchase a high quality “Water Test Kit” for checking pH and sanitizer levels. Test the water daily until your “user load” is determined. Make sure there is no dirt or sediment at the bottom of the tub and that there is nothing inside the filter compartment before filling with water. Filling the spa through the filter housing will help to prevent air locks (trapped pockets of air) in pumps on start up.

Identify your filter housing and fill as shown in photos above:

Step 1:

Place your garden hose into the filter housing. This will ensure that air bubbles are removed from the lines while you fill the spa.

Step 2:

Turn the water on so that most of the water enters through the filter chamber.

Step 3:

Fill the water to the proper level – half way up the filter housing, just below the head pillow or just under the neck jets as shown in pictures above.

CEC certified for energy efficiency.  All Clearwater Spas are among the most energy efficient in the world and are certified to the California Energy Commission’s (CEC) energy standards – the most stringent energy standards in the U.S.A.

RTB insulation is the best.  Clearwater Spas uses rigid Reflective Thermal Barrier (RTB) insulation panels with reflective foil on both sides.  These panels are used in the cabinet walls and elevated floor system.  Our RTB insulation system not only insulates, it also recycles and reflects the heat from the internal equipment keeping the cabinet warm and dry.

Spray foam-free and worry-free.  With an insulation R-20 value, the RTB insulation system provides a more energy efficient system that reduces your energy costs.  RTB insulation contains natural salt borates which are undesirable to insects and rodents.  Removable cabinet service panels on all sides provide for easy upgrades and maintenance.  Other brands using spray foam are messy and costly to service.

Made in U.S.A.  Clearwater Spas are made in the beautiful Pacific Northwest in Woodinville, Washington – just outside of Seattle.  Woodinville’s wine country is most known for its wineries, some of which are world renown.  From wine tasting, hot air balloon rides, biking or walking along the Sammamish River trail, Woodinville provides the perfect backdrop for the relaxing hot tub lifestyle and Clearwater Spas.

Clearwater Spas was established in 1976 and is proud to build the highest quality hot tubs made in U.S.A.

You may download product owner’s manual in Product Resources.  This link is also provided at the top right side of this website.

U.S. & CANADA

STRUCTURAL WARRANTY

SHELL | PILLAR SUPPORTS | FLOOR SYSTEM | RIM CABINET INTEGRITY

Clearwater Spa structures are warranted against water loss occurring from defects in material or workmanship for 20 years from the original purchase date. Clearwater Spas warrants their spa shell interior surface against blistering, cracking and delamination for 20 years from the original purchase date.

EQUIPMENT WARRANTY

PLUMBING | OPERATING EQUIPMENT

Clearwater Spas warrants the operating equipment and plumbing against defects in workmanship for five years  from the original purchase date.

(Europe: 10 year Structural / 3 year Equipment Warranty)