FAQS

You can register your warranty here.

Check for blown fuses, burn marks or signs of tampering in the box. Power down the spa, and reset the GFCI. If the problem persists, contact customer service for tech support. Visit Product Resources to download the full manual.

Draining The Spa

Detailed instructions on how to drain your spa are located in the back section of your spa manual, accompanying your spa.
We recommend that you drain and clean your spa no less than 3 or 4 times per year, depending on how frequently you use it and how well you maintain your water.
Note: Cabinet styles may vary.

Drain Location:

The drain is located in the lower right-hand corner of the cabinet under the topside control panel. This position is the innermost closed position.

Step 1:
Using your hand, pull and slide out the drain plug to the outermost extended closed position.

Step 2:
In the outermost extended closed position, unscrew the cap. Water should not drain out in this position.

Step 3:
Screw on a garden hose. Place the other end of the hose in the area you want the water to drain to.

Step 4:
Once the hose is in place, push the hose/drain valve halfway into the middle ‘open drain position’ and drain your spa. *Note: If you push it into the innermost closed position, the water will not drain.

Step 5:
When you are done draining your spa, reverse these steps to close the drain, screw on the cap and push in the valve to the innermost closed position.

Filling your spa through the filter chamber

Detailed instructions on how to fill your spa are located in the back section of your spa manual, accompanying your spa.

Before you begin to fill your spa, it is advisable to have your water tested for hardness (water rich in calcium and mineral content). Wells are known to contain harder water than urban water supplies. Mineral and metal imbalances in your water can shorten the life of the equipment in your spa. Contact your local dealer for proper water analysis.

We recommend that you purchase a high-quality “Water Test Kit” for checking pH and sanitizer levels. Test the water daily until your “user load” is determined. Make sure there is no dirt or sediment at the bottom of the tub and that there is nothing inside the filter compartment before filling with water. Filling the spa through the filter housing will help to prevent airlocks (trapped pockets of air) in pumps on start-up.

Identify your filter housing and fill as shown in the photos above:

Step 1:
Place your garden hose into the filter housing. This will ensure that air bubbles are removed from the lines while you fill the spa.

Step 2:
Turn the water on so that most of the water enters through the filter chamber.

Step 3:
Fill the water to the proper level – halfway up the filter housing, just below the head pillow or just under the neck jets as shown in pictures above.

CEC certified for energy efficiency. All Clearwater Spas are among the most energy-efficient in the world and are certified to the California Energy Commission’s (CEC) energy standards – the most stringent energy standards in the U.S.A.

RTB insulation is the best. Clearwater Spas uses rigid Reflective Thermal Barrier (RTB) insulation panels with reflective foil on both sides. These panels are used in the cabinet walls and the elevated floor system. Our RTB insulation system not only insulates, it also recycles and reflects the heat from the internal equipment, keeping the cabinet warm and dry.

Spray foam-free and worry-free. With an insulation R-20 value, the RTB insulation system provides a more energy-efficient system that reduces your energy costs. RTB insulation contains natural salt borates, which are undesirable to insects and rodents. Removable cabinet service panels on all sides provide for easy upgrades and maintenance. Other brands using spray foam are messy and costly to service.

You may download the product owner’s manual in Resources. This link is also provided at the top right side of this website.